Hard Water vs Soft Water

What is Hard Water?

Hard Water contains minerals such as calcium and magnesium carbonate, dissolved as the water passed through layers of sedimentary rock during the water cycle, usually as it washes back into the groundwater.

These dissolved minerals remain suspended within the water as it passes to the groundwater, and when it is drawn off again to supply homes, businesses or industry the suspended particles are taken too.

In small quantities, Hard Water causes no harm and can even be beneficial to human health – calcium aids in bone strength and magnesium regulates blood pressure and aids in brain and nerve function.

Unfortunately, the minerals suspended within the supply water are deposited within tanks, pipes, and machinery and over time as large volumes have passed through these deposits build-up to the point where they can cause problems in the mechanical services transporting the water as it is required for use.

What is Soft Water?

Soft Water can be a confusing term.

Some people describe water which is naturally low in minerals as being “Soft”. This logic is borne of the fact that the water simply isn’t “Hard”, usually on account of the rock it has passed across between the spring where it emerged from the ground in the water cycle and the faucet.

“Soft Water” (or “Softened Water”) is in fact water which has been treated to remove the minerals which may have once made in “Hard”. 

If the water from the main supply has not been softened within your property, then the answer to “Is tap water hard or soft” is always the same – Hard.

There are several benefits to “Soft Water”, and they all counteract the disadvantages of “Hard Water” – there are no deposits left within pipework or plant and this method of water treatment is often favored as a precursor to use within industrial processes, especially where the water is to be used indirectly, (cooling for example) to ensure that scale build up doesn’t become an issue. 

Hard Water

Advantages of Hard Water:

The primary advantage of Hard Water is that it provides minerals that the human body needs but can be difficult to find in some diets. Calcium can be found in milk, cheese and yoghurt whilst green leafy vegetables such as spinach and kale are a source of magnesium. In people with strict diets (such as Vegans) or those who eat a lot of processed foods over fresh vegetables and fruit, deficiencies in these nutrients can develop.

Given that “Hard Water” is a natural state and has been so for thousands of years, it should come as no surprise that Hard Water is palatable and generally agreeable to drink.

Disadvantages of Hard Water:

Drinking Hard Water can be beneficial for health however the process of getting it to the faucet can be disastrous for the plumbing within your home. The minerals suspended within the water supply are deposited within pipework and water cylinders, which if not addressed can cause failures which are usually costly to repair.

Within pipes, the scale reduces the area of the pipe which the water can move through, eventually cutting the supply of water altogether. This is particularly problematic where in-line water heaters are fitted, which rely on pressure sensing to operate as these will not register the low flow and hence will not work.

In storage tanks and hot water cylinders, the build-up of scale prevents the natural expansion and contraction of the metal which occurs as the temperature rises and falls.

This eventually causes complete failure of the metal, usually in the form of distortion, which leads to the sheet splitting. If the tank is in use when this happens there will be a major leak and where these systems are connected to the mains supply, the flow of water will continue from the rupture until it is manually shut down. It is no surprise that the repair bills from domestic failures such as this often run into tens of thousands of dollars.

Similarly, scale builds ups in industrial settings can lead to the same problems but very often, given the specialist nature of the plant the repair bills run even higher, in addition to the money lost in having to shut down the process whilst repairs take place. 

Soft Water

Advantages of Soft Water:

The main benefit of Soft Water is that it has been treated to remove the minerals which cause scale within pipes and plant items.

In homes and hotels, Soft Water supplies are prefered for use in washbasins and toilets as they don’t leave deposits on the ceramic and likewise they don’t react with soap to leave the soap scum residue behind. For this reason, softened water is also prefered in commercial kitchens to serve wash-up stations and dishwashers.

In industrial processes, water softening is used as a pre-treatment to minimise the risk of scale build-up. In some industries where insurance may be in place to cover financial losses from repairs and equipment failures, water softening is often a requirement to keep the insurances valid and regular testing is mandatory to confirm the water softness.

Disadvantages of Soft Water:

For all of the benefits of soft water in applications, soft water generally isn’t pleasant to drink (although we are often asked “is soft water bad for you” and there is no evidence to show that it is unsafe to be drinking soft water vs hard water).  

The introduction of a water softener brings with it costs, both for the softener and installation itself as well as ongoing running costs in having the unit maintained and filled with salt.

If the softener is not set up correctly the water can be too soft and it will feel “soapy”, which in itself is unpleasant and can accelerate salt usage in the unit.

Main differences between Hard and Soft Water

As we have briefly covered above, the main differences between Hard and Soft Water are laid out below.

In essence, Hard Water has a high mineral content and Soft Water has low mineral content.

  • This makes Hard Water ideal for drinking, but unsuitable for industrial and cleaning processes over time.  

  • The minerals in Hard Water cause scale, which can be disastrous for mechanical services such as plumbing and cooling systems. 

  • Hard Water is better for drinking as it is high in minerals which the body needs, while Soft Water can taste soapy after treatment

  • Hard Water vs Soft Water on the skin can vary according to the individual, but there is evidence to show that Hard Water can make skin conditions worse and dry out skin more than when using Soft Water.

How to test for Water Hardness

Water Hardness Testing Kits are readily available online and are very accurate at determining the hardness of the water from your tap.

These kits usually sell for less than $15 and the simplest versions involve running water from your faucet over a test strip. This strip will react to the minerals in the water and change color.

A comparison chart is provided so that you can easily compare your strip and judge water hardness.

Given their low cost, anyone considering installing a water softener should invest in a testing kit to gauge the level of hardness in their area. This can also be used to estimate the running costs of a water softener.

Solutions for Hard Water

Water softening is the only tried and tested means of reliably reducing the minerals within the water supply which cause scale and give water “hardness”.


Types of Water Softeners:


Salt-based softeners

These are the most common type of water softener and use ion-transfer to remove the scale-causing minerals from the water supply.



Salt-free Water Softeners:

Salt-free water softeners do not remove scale-causing minerals from the water supply, but rather aim to disrupt the molecular make-up of these minerals to stop them from sticking to surfaces.  

In theory, this means that the scale does not accumulate on the inside of pipes and storage tanks however although these units can be partially effective, they generally do not perform as well as traditional salt-based softeners in terms of overall scale prevention.



Dual Tank Water Softeners:

More often seen in commercial or industrial settings where water usage is far greater than a normal home, as the name suggests Dual Tank Water Softeners operate from two tanks. Given that all water softeners must shut down to self-cleanse, a Dual Tank softener always has a tank available to treat the incoming water – while the first tank is cleaning the second is operational and vice versa. 

It is rare to find these in homes and although many water treatment companies recommend them, for the extra cost there is little benefit which couldn’t be achieved by installing a basic timer so the softener flushes itself at night when use is minimal.



Magnetic Water Softeners:

Magnetic Scale Inhibitors are pipe mounted devices. They work differently from the other softener types, all of which treat the incoming water, as they use a magnetic field (as the name suggests) to draw the scale-causing minerals out of the water supply.

These scale inhibitors have a limited lifespan (no more than 3 years usually) before they require replacing but they are simple, cheap and reasonably effective at reducing scale without changing the taste or feel of the treated water whilst incurring no additional running costs beyond the cost of the unit itself – all benefits over traditional water softeners.



Shower Head Water Softeners

While shower head units do filter the water which passes through them, the name of these units is misleading – they are water filters, not active softeners.

As with other water filters on the market, different shower head filter models can remove rust, sediments, chlorine, VOCs, tastes, odours, bacteria and discolouration from the water, which may include some of the minerals which cause scale.

Unfortunately by the time the water has reached your shower head it has already deposited minerals within the supply pipes and so while they may make for a more pleasant shower, shower head water filters are not a substitute for a purpose-designed water softener.

Extra Tips for Water Hardness

If you are worried about the effects of Hard Water in your home and don’t have a softener installed you can always treat and flush the pipework with a scale remover to insure against any imminent problems arising from scale. This ought to be carried out before a water softener is fitted, to be certain that the mechanical installation is in good condition and to maximise the benefit of your investment.

Regular cleaning of sinks, toilets, baths and shower trays and screens stops the build-up of scale getting to a point where it becomes a major task to clean, and will also protect the finish of those fittings.


Hard water vs soft water is simply a comparison of water that has been treated for scale prevention and that which hasn’t.

If water hardness is a factor in your area, and a simple test will tell you, a water softener is the most reliable way to ensure that your home is protected from damage by scale build-up. 

Although they can be an investment, they could save you thousands of dollars in the long term by protecting your home from catastrophe by investing in a water softener.

Check out our top-rated home water softeners guide

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